Warranty & Repair Claim Requests
Our S.O.L. Jewels & S.O.L. Tools come with a
90-Day warranty on craft defects.
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We'll cover the shipping!
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Your 90-Day Warranty covers crafter's defects only. Customer neglect damages are not covered under this warranty. Please submit a repair claim for these repairs.
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After you submit your warranty claim, you will receive an email with a downloadable PDF instructional guide. Follow the instructions to process your claim.
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Being that we may need different tools from time to time on our evolutionary journey of healing and discovering Self, customers may exchange, at no charge at any time, another piece equal to or of lesser value or pay the difference of your original cost and the upgraded piece cost provided no repairs are needed the appropriate repair fee will be added.
We offer repairs on damaged S.O.L. Jewels & S.O.L. Tools. Your repair cost is based on the product retail price, and you are responsible for shipping both to us and back to you.
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To process your repair claim, submit your claim and pay your repair fee (repair costs + shipping). Once you submit your claim, you will receive a downloadable PDF instructional guide to complete your claim.
Being that we may need different tools from time to time on our evolutionary journey of healing and discovering Self, customers may exchange, at no charge at any time, another piece equal to or of lesser value or pay the difference of your original cost and the upgraded piece cost provided no repairs are needed and if repairs are needed the appropiate repair fee will be added.